Terms & Conditions

Product Disclosure:

All products are handmade with slight variation in clay surface, glaze color, texture, engraving depth and minor glaze touch ups.  Due to the delicate clear glazes, you will see minor irregularities that would not be reflected on a painted surface.  The nature of these variations are to be expected from our products and are not considered flaws. We hope you agree that these minor irregularities contribute to the over-all uniqueness and beauty of the piece.

Product Care and Usability:

Provvista Classic and Provvista Classic - Engraved Monogram:
Dishwasher safe. Microwave safe, low reheat.
*Product may get hot in microwave, handle with care.

West Coast Organic Tray -dishwasher safe

Exchanges and Returns:

Due to the customization of our handmade  pieces, (including artist products), we cannot accept exchanges or returns.   Please read the product disclosure referencing the nature of handmade goods before ordering your collection.

Damaged Goods from Domestic Carrier:

Goods shipped from Europe are examined before they leave the Provvista warehouse.  Any damages incurred from domestic shipping must be reported within 48 hours and kept in the original packaging.  No replacement can be sent if the timeframe of notification has lapsed the 48 hours or packaging materials are not with damaged product. Provvista goes to extreme measures to make sure our “family” receives their custom product safely.

 

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